Dear Travel Industry
Associates,
It is a pleasure to
present you with the latest edition of the Wita Tour manual and
Confidential Tariff for your perusal.
I hope that the contents of
this manual will be most beneficial for planning tours within the
Indonesian archipelago.
With each successive
year we develop new ideas and create a different selection of itineraries
for your consideration.
These itineraries have been carefully planned and summarize just
what each destination has to offer.
However, should you require an alternative program to be incorporated
within your itinerary, we will be happy to comply with your request
and will make sure that it is compatible with your clients FIT,
Group, Convention or Special Incentive travel arrangements.
You can be assured
that your clients and group travelers will be well taken care of
throughout the duration of their trip by our experienced team of
friendly staff.
Offering the highest level of
personalized service is our main priority and we aim to anticipate
all needs and requirements.
We look forward to
welcoming your valued clients to Indonesia in the near future with
the gracious sense of hospitality that our nation is renowned for.
We wish you a most prosperous year ahead.
Sincerely yours,
Stanley Suseno
President Wita Tour
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PT. Wisata Dewa Tour
and Travel Service or Wita Tour is a fully licensed travel operator
that is committed to handle all of the travel related services and
issues within both the domestic and international sectors. We
focus on the concept of service excellence to fulfill our customers
needs and maintain high standards for their personal satisfaction.
Due to the service-orientated
nature of the travel industry we employ a team of professional staff
who consistently provide a quality and reliable level of customer
service.
Our Human Resources Department has set strict criteria for the recruitment
of staff with intensive training sessions held regularly in areas
such as product knowledge, language proficiency and etiquette.
This concentrated investment in training is perhaps one of the keys
to our ongoing success and enables us to continually optimize the
value of service output.
As an indication of
our dedication to the industry, Wita Tour is an affiliated member
of some of the world's finest tour and travel organizations including
IATA (International Air Transport Association), PATA (Pacific Asia
Travel Association),
JATA (Japan Association of Travel Agents),
FATA (Federation of Asean Travel Association), ASEANTA (Asian Tourism
Association),
ASITA (Association of Indonesian Tours & Travel Agencies), and
ASTINDO (Association of Indonesian Airlines Ticketing Agencies).
Wita Tour strives
for nothing less than excellence.
We persistently make every effort to improve and upgrade our facilities
as well offering a comprehensive selection of products and services
for the sole convenience of the public.
We are conscious of maintaining our customers confidence and will
continue to provide a superior level of personalized service well
into the future.
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Wita Tour was initially
established in 1981 by a team of travel professionals led by Mr.
Stanley Suseno, who has more than 36 year of experience within the
industry. Over the past two decades the company has developed rapidly
and has emerged as one of Indonesia s most progressive inbound and
outbound travel operators.
Annually Wita Tour
handles foreign incentive tour groups to Indonesia catering for
up to 800 participants and we have become expert in pre-determining
the needs and requirements for each successive group. We also rely
on a strong network of hospitality professionals and their services
including hotels and airlines who play a major role in assisting
us to cater to incentive, meeting and social group travellers.
Over the years Wita
Tour has expanded in order to meet growing market demands. This
has included the strategic placement of our head office in the heart
of Jakarta's business district and launching branches in other major
cities for convenience. Our modern offices are equipped with the
very latest in computer technology for efficient online access and
a complete database of important information. We currently have
a total of 7 branches throughout Indonesia located in Jakarta, Bali,
Bandung and Surabaya. More recently we have introduced the products
and services of our sister company, Rotama Tour.
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Vision
While the tourism
sector within Indonesia is still very much a developing one, it
has a direct and dramatic impact on other areas such as the cultural,
social and economic sectors. At Wita Tour we pride ourselves at
keeping abreast with current international news and issues that
enables us to predict future trends. We anticipate that tourism
is about to accelerate globally as a large percentage of consumers
are enjoying higher income brackets and beginning to acknowledge
their leisure requirements. Wita Tour is excited to be part of such
an evolving industry that with time can only grow stronger. We hope
that our contribution will make travel one of the most reliable
and profit generating sectors of the future.
Mission
It is our ultimate
aim to remain committed to our customers and provide a level of
service that is beyond all expectation. We continually create new
products and services in an effort to remain competitive as the
interest in domestic and global travel reaches new heights.
Our Values
We fully comprehend
that the standard for quality that we have set is a logical consequence
in the effort to accommodate the hopes, needs and demands of the
customer. Often by accompanying our customers, we realize exactly
what their requirements are and this is the very forefront of development
within Wita Tour. We also appreciate that it is only with mutual
cooperation that such success can be achieved.
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Wita Tour offers an
extensive cross-section of services catering to the personal needs
and requirements for both individual and group incentives on domestic
and international travel including:
Ticketing
Handling reservations and ticketing for travel for domestic and
international airline carriers.
Travel Documents
Processing necessary travel documentation including - immigration,
passports, visas, permits, airport handling and other related services.
Domestic Tours
Handling all kinds of domestic tours throughout Indonesia.
Outbound Tours
Providing regular guided tours to interesting destinations all over
the world.
Inbound Tours
Organizing tours that enable foreign visitors to discover the delights
and sights of Indonesia.
Incentive Tours
Handling special incentive tours for corporate, business and social
groups and catering to their particular needs.
Hotel Reservations
Organizing hotel reservations worldwide.
Cruises
Arranging reservations for day cruises and other adventure activities.
Seminars & Conferences
Providing professional assistance for all preliminary details that
will ensure a successful event.
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Over the years our
dedication to the travel industry has been recognized and Wita Tour
has been presented with a number of prestigious awards. However,
these awards do not just belong to Wita Travel but our team of professional
managers and staff who have consistently provided a superior level
of service and upheld our reputation for reliability.
- 1991
- Travel Agents of the Year (awarded by Travel News Asia Magazine)
- 1992
- The Best Agent to Sell China (awarded by the China Tourism Board)
- 1995
- Koala Award (awarded by the Australian Tourism Commission)
- 1995 &
1996 - Adikarya Wisata (awarded by the Government of
the Special Territory of JKT)
- 1996
- Cakra Empat The highest Category of Travel Agency (awarded by
the Indonesian Tourism Department)
TOP TEN AIRLINES AWARD FOR CONSISTENCY 1982 - until present
- Singapore Airlines
- Garuda Indonesia
Airways
- Cathay Pacific
- Thai Airways
- Qantas
1986 - until present
- Lufthansa
- KLM
- Air France
- Japan Airlines
- Philippines Airlines
- Malaysian Airlines
1990 - until
present
- EVA Air
- Korean Air
- Merpati
- Mandala
- Other Domestic Carriers
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